Responsibilities :

• Study industry best practices and regulatory and internal requirement
• Develop comprehensive policies and detailed procedures and guidelines
• Regular review and update with the changes of regulation and internal requirement
• Create all types of forms, slips and applications required by the Bank operations
• Design standardized work instructions and check lists
• Identify and assess the specific operational risks faced by the Bank and gap analysis of the bank operations
• Produce training material for internal training and refreshment
• Schedule training sessions, communicate and conduct to all operations staff

Requirements :

• Bachelor’s degree in related filed such as business administration, management, or equivalent.
• At least 2 years experiences in policy development, Procedure documentation, or process improvement.
• Understand of policies, procedures and best practice is essential.
• Good at assess existing policies and procedure, identify gap or inefficiencies and propose improvement.
• Effective communication skill with written and verbal in English.
• Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively.
• Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments