Manager, Relationship Management – Deposit

Responsibilities :

  • Promote Deposit products both FD and CASA.
  • Manage/organize/support promotional activities, product launch, and information distribution.
  • Oversee/manage the servicing of customer accounts.
  • Cross sell other bank products – remittances, retail loans, etc.
  • Provide superior customer service and solution to customer’s financial needs.
  • Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
  • Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
  • Monitor and track bank deposit rates and feedback for ALCO/Treasury.
  • Conduct customer satisfaction surveys and feedback program.
  • All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

Requirements :

  • Degree in Marketing, Business or any related discipline.
  • Minimum 2 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target.
  • Effective presentation and communication skills, good at social-networking.
  • Able to interact confidently at all levels.
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member.
  • Must be willing to travel and possess own transport.
  • Ability to propose, plan and execute marketing strategies.
  • Articulate with strong writing skill in English and Khmer.
  • Literate in Microsoft software
  • Knowledge of a foreign language would be an added advantage preferably in Mandarin
  • Chinese speaking is a plus.