Responsibilities :

• Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
• Develop and enforce sound policies and structures for the growth of the bank
• Create a strong workforce by developing competent individuals in the banking operations team
• Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
• Create and implement long term business plan to ensure continuity of business operations in the long run
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
• Collaborate with heads of other units to develop best practices for successful banking operations
• Delegate tasks to members of the operations team.
• Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals.
• Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security.
• Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth.
• Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks.
• Establish and maintain effective and competent system of internal control and risk management.
• Provide back up supports to other branches in term of manpower, funding and customer services.
• All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements :

• Degree/Professional qualifications or equivalent.
• Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions.
• In-depth knowledge of the Cambodia banking industry.
• Possess good leadership and management style.
• Good negotiation skills to maintain interpersonal customer relationships.
• High level of analytical ability to provide good solutions in customer problem solving.
• Attentive and devoted to deliver good quality works.
• Chinese speaking is an advantage
• Good English communication both speaking and writing
• Good organization skills to ensure effective and efficient implementation of business strategies.