Customer Service Representative

Responsibilities :

  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
  • Going out to support Sales such as Open new account, KHQR, Payroll and some product like Deposit, Loan that under Retail Banking product
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs.
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.

Requirements :

  • Degree in banking and finance, Accounting, Business or any related discipline.
  • Minimum 1 years relevant working experience with commercial bank or financial
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Sound sales and negotiation skills.
  • Sound written and verbal communication skills.
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
  • Articulate with strong writing skill in English and Khmer.
  • High degree of self-motivation and excellent interpersonal skills.